The nice UPS man has just been to pick up the roman shade that smithandnoble sent out without a locking mechanism, the one they sent to replace the first one without a locking mechanism. The customer service rep assures me that they have identified the problem and I will be getting a new working shade without further delay. We shall see. So far nine blinds sent out, six returned for one defect or another. It all adds up to a lot of wasted materials, labour, shipping and MY TIME and PATIENCE.
Tuesday, February 28, 2006
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